We accept returns for up to 30 days after you receive your order for products eligible for return. Items must be unopened and in their complete original packaging to be eligible for a full refund.
Returns & Exchanges
What is your return policy?
Do you offer a satisfaction guarantee on your products?
Yes, 100% customer satisfaction is our most important goal. All of our products are completely guaranteed. If you are not completely satisfied with your purchase, please contact us by email at order@libertycoin.com.
How long do I have to return a product?
You have 30 days from the time you receive your order to request a return on eligible products.
Which products are eligible for return?
Items that are unopened and returned in their complete original product packaging are eligible. Bullion products are not eligible for return.
Are returns free?
Yes, we offer free returns and cover the cost of return shipping on all items, except bullion products.
Do you offer exchanges, and how can I request one?
In some cases, we may be able to exchange a product depending on the circumstances. If you are interested in an exchange, please email us at order@libertycoin.com.
Can I return or cancel bullion products?
No, orders for bullion products cannot be cancelled or returned for any reason.
What condition must an item be in to be eligible for a return?
Items must be unopened and returned in their complete original product packaging to qualify for a full refund.
How do I initiate a return or exchange?
To initiate a return or exchange, send an email to order@libertycoin.com. All return and exchange requests must be submitted in writing via email.
Can I request a return or exchange over the phone?
No, we cannot process requests for returns or exchanges over the phone. All requests must be submitted via email.