Frequently Asked Questions

Click the “Sign In” link at the top right hand side of our site and open “Orders” to check your order status.

Please contact customer service as soon as possible if you need to change quantities or cancel an item in your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the “Sign In” link at the top right hand side of our site and open “Orders” to track your order.

Click the “Sign In” link at the top right hand side of our site and open “Orders” to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

You can place an order without an account by checking out as a guest. If you are an existing customer, click the “Sign In” link at the top right hand side of our site to access your account. To set up a new account, please contact customer service and we’ll be happy to help.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “Sign In” link at the top right hand side of our site and then open “Account” to edit your account information.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

We offer combined shipping discounts on purchases of multiple items – discounts are calculated automatically during checkout.

We provide tracking numbers via email as soon as shipments are processed; however, International shipments via USPS First Class International Package or Priority Mail International Small Flat Rate Box do not include Online Tracking or Delivery Confirmation. All shipments are insured for their full value through third-party insurance.

In the unlikely event that your package does not arrive or is damaged in transit, please contact us in order to initiate an Insurance Claim. Insurance Claims cannot be filed until 45 days after shipment and will require a signed written declaration of Non-Receipt or Damage from the Buyer.

During checkout we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. Our current list of countries we DO NOT ship to includes but is not limited to: Afghanistan, Albania, Angola, Belarus, Bolivia, Bosnia and Harzegovina, Bulgaria, Cote d’Ivoire (Ivory Coast), Congo, Croatia, Greece , Iraq, Lebanon, Liberia, Macedonia, Mexico, Montenegro, Nigeria, Paraguay, Serbia, Somalia, Zimbabwe.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. Please see each individual item page for more information on the availability of each item.

Also, after placing your order, you may click the “Sign In” link at the top right hand side of our site and open “Orders” to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Please see our Returns & Exchanges Policy for complete details regarding our return policy.

We are required to collect Sales Tax on certain products in all states. Each state has its own Sales Tax regulations.

Click the “Sign In” link at the top right hand side of our site and open “Orders” to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “Sign In” link at the top right hand side of our site and open “Orders” to view your order details. If you need a printed copy of your receipt or invoice, please contact customer service.

Refunds and/or Credits usually take 2-3 business days from the time we receive your Returned item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Orders for Bullion products cannot be Cancelled or Returned for any reason. All Bullion and Bullion-related product prices fluctuate constantly and prices may go up or down after your purchase.

Price adjustments are not made after your purchase commitment is locked-in regardless of subsequent price increases or decreases. Bullion coins, bars and rounds are mass-produced and are not manufactured to the same quality standards as collector coins. Bullion items are often shipped from the mint in bulk rolls, tubes or bags and even freshly minted items will have imperfections.

In the event of a material defect in any bullion product, we may, at your request, provide you with an exchange for an identical product; however, we are not obligated to do so. You must contact our Customer Support within three (3) days of receipt of a bullion product to request an Exchange.

If you want to request an Exchange, contact us to obtain an Exchange Authorization. If an Exchange is approved, you are responsible for the cost of return shipping and the risk of loss during the return shipment, unless it is determined that the product arrived not as described in the product listing.

Original shipping charges are non-refundable. Please follow all instructions provided by Customer Support regarding your exchange, including carefully packaging the product for shipping. Liberty Coin reserves the right to reject any Exchange that does not comply with these requirements.

Before proceeding on our website, please read our Disclaimer regarding available products.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

By remaining on our website, you agree to abide by our Terms and Conditions

Please go to our Contact Us page for current company contact information.